If a player completely has lost control over their gambling, professional help is crucial. Here are professional help organisations in different countries:
The Victoria Foundation for Responsible Gambling
The Victorian Parliament set up the Victorian Responsible Gambling Foundation to help people negatively affected by gambling in Victoria. The Victorian Foundation works with partners all over Victoria to spread information about gambling addiction and help those affected through phone, chat, and in-person counselling.
- Address: Level 6, 14–20 Blackwood Street, North Melbourne, Victoria 305
- Email: [email protected]
- Phone number: 03-9452-2600
- Office Hours: Monday through Friday, 9 a.m. to 5 p.m., the office is open.
Gambling Help Online
Gambling Help Online is an online portal assisting people suffering from gambling addiction 24 hours a day and 7 days a week. The objective is to help people unable to attend in-person counselling sessions. The site offers information on how to gamble responsibly, self-assessment tools and gambling calculators that help players analyse their gambling habits. The organisation offers online support through SMS, chat, email, and counselling.
Services provided by several community groups in Victoria. The organisation also provides services for Aboriginal communities and in-language support for linguistically and culturally diverse communities.
Services are offered through live chat, phone consultations, and in-person counselling.
- Gambler’s Helpline: 1800 858 858
- Help for young gamblers: 1-800-262-376
Problem Gambling Foundation (PGF) Services
PGF is part of the Problem Gambling Foundation of NZ and offers in-person counselling Monday through Friday, between 8:30 a.m. and 5 p.m. Players can get in touch via chat, email or phone. PGF also offers training and education on how to identify gambling harm and works diligently to promote policies that can reduce the harmful effects of gambling in New Zealand. Call toll-free on 0800 664 262.
National Council on Problem Gambling (NCPG)
Founded in 1972, NCPG’s mission is “to lead state and national stakeholders in the development of comprehensive policy and programs for all those affected by problem gambling.”
Via campaigns, training, and the distribution of educational materials, NCPG works diligently to spread awareness of gambling harm. The organisation also manages several treatment centres and offers screening tests, counselling, and contact information to various help organisations on its website. To find out more, contact NCPG at:
- Phone: 1-800-522-4700
- Chat: ncpgambling.org/chat
- Text: 1-800-522-4700
Council for Responsible Gambling in Canada (RGC)
The Responsible Gambling Council (RGC) has prevented problem gambling in Canada for over 35 years. It is an independent, non-profit organisation. The group aims to reduce gambling harm by helping players make intelligent decisions, spreading information about the risks of gambling, and connecting people who suffer from gambling problems and their loved ones with local community support. The RGC has several programs and offers contact information to local helplines and counsellors on its website.
GambleAware is an independent charity commissioning prevention and treatment services to people affected by gambling harm in England, Scotland, and Wales. GamCare partners with several expert organisations, including the NHS. On BeGambleAware’s website, you will find helpful information on how to gamble responsibly. You can also reach out via live chat or give a toll-free call.
GamCare provides information, advice and support to people suffering from gambling addiction. The organisation works to spread information about safe gambling and treatment and encourage the gambling industry to implement safe gambling practices. On the GamCare website, you can find several tools for self-help, information on how to gamble safely, and contact information to professional counsellors.
The Fachverband Glücksspielsucht eV is a group of scientists, doctors, lawyers, psychotherapists, and addiction therapists from all over Germany. Together, they work to help people affected by gambling harm. Fachverband Glücksspielsucht is a part of the German Central Office for Addiction and seeks to reduce gambling harm by running self-help groups, advice centres, and rehab centres. You can get in touch via live chat or call toll-free on 0800-0776611.
France’s National Gambling Authority (ANJ) is in charge of gambling.
ANJ is an independent organisation reporting to the French Parliament. The organisation oversees all French land-based casinos and gambling sites to ensure they implement and adhere to responsible gambling policies. ANJ’s website offers information on how to gamble responsibly and a self-exclusion system through which players can exclude from all casinos licensed in France with one request.